Voice over Internet Protocol (VoIP), also known as Internet Telephony, allows businesses to make calls over their broadband Internet connection (and their desktop computers) by converting audio to IP packets transmitted over the Internet. VoIP offers many advantages over the traditional telephone system, which we present below.
Also note that it is impossible to distinguish a VoIP phone call from a traditional call, besides VoIP is easy to install and use. Here are some other benefits of small business VoIP:
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All aspects of VoIP calls, including overseas calls, are more economical than calls over the traditional telephone network, which translates into higher profits for the company. The savings are also explained by the fact that VoIP usually assumes a monthly payment instead of usage billing. VoIP also allows you to lower your costs since it does not require full-time IT staff. General maintenance costs are also significantly reduced thanks to cloud computing.
2. Increased Reliability
In the event of a power failure due to bad weather conditions, you can still make calls, making it a much more reliable option than traditional landline services. This feature is particularly important in terms of business continuity; a few hours of operational incapacity are enough to greatly harm your income.
Not only is VoIP easy to use and install, but potential problems are usually easier and quicker to solve than landline problems, and they usually require a lot of technical support.
3. Convenience and High Productivity
VoIP phone calls require only Internet access, which means that no matter where you are in the world, you can use your service to make calls. This feature is particularly useful when traveling on business since it is simple to continue its activities, even on the road. VoIP also promotes business productivity as the data is stored on a single network.
4. Multiple Features
VoIP is not limited to phone calls. Companies can also use this service for video conferencing and document sharing. Moreover, it is possible to integrate customer relationship management applications with VoIP phones. Customers can even call you directly from your website. It facilitates the mobility of employees by allowing them to call from a distance and outside the office. This multifunctional aspect promotes efficiency, productivity, and business relationships, all for optimized revenue. Even your fax can use VoIP now!
5. No roaming
On the internet there are no borders and roaming does not exist in calls made through VoIP technology. Therefore, the telemarketing company will be able to open new markets or grow in those that are already much cheaper and with a cost practically the same as with calls made within the country.
6. Greater flexibility
Calls through VoIP technology can be made from any point and device where there is an internet connection. This allows greater mobility for employees and greater flexibility for the company that sees productivity increase in the face of greater freedom to make calls from any device connected to the internet. It is possible to make calls from PC to PC, from PC to smartphone and all possible combinations.